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Feedback

How are we doing? Do you have a compliment or suggestion to share with us? At Rule Education Trust we are always looking to improve our services and we value our client’s participation in helping us to continuously improve. So please, share with us your feedback or if there is something that we are doing that you really like, let us know.

Compliment Form

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Complaints Process for Rule Education Trust

At Rule Education Trust, we value the feedback and concerns of those we serve. We are committed to addressing any complaints in a fair, transparent, and timely manner. If you wish to raise a concern or make a complaint, please follow the steps outlined below:


Step 1: Informal Resolution
If you have a complaint or concern, we encourage you to first discuss the issue directly with the person involved, if possible. Many concerns can be resolved quickly
through open communication and mutual understanding.

 

Step 2: Submit a Formal Complaint
If your concern is not resolved informally or you feel uncomfortable addressing it directly, please submit a formal complaint. You can do this by:

  • Email: Send your complaint to complaint@ruleeducation.co.nz

  • Online Form: Fill out an online form below.

  • Phone: Call us at 09 940 7853 and ask to make a formal complaint. You may be asked for your name and phone number so that the appropriate staff member can call you back.

Please provide as much detail as possible, including:

  • The nature of the complaint

  • The date(s) of the incident(s)

  • Any relevant supporting information

​​Please be clear, factual and let us know what outcome you would like to come about.

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Step 3: Investigation and Resolution
We will investigate the complaint and work to resolve it as quickly as possible. But more complex issues may take longer. If this is the case, we will keep you updated
on our progress.


Step 5: Outcome and Response
Once we have completed our investigation, we will provide you with a clear response, including:

  • Our findings

  • Any action we plan to take or have already taken to address the issue

  • Any further steps you may need to take if the complaint is not resolved to your satisfaction

 

Confidentiality
We take confidentiality seriously. Any personal information provided in the course of a complaint will be handled in line with our privacy policy and relevant privacy legislation.

 

We appreciate your feedback and will ensure that all complaints are treated with the utmost seriousness and respect. Thank you for helping us maintain the quality of our services.

Complaint Form

Who is the complaint from?
Would you like to be contacted?

Thanks for submitting!

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