Client Care and Service Code

Rule Education Trust’s goal is to help New Zealanders improve their lives through
education, so that they are positively guided towards practical education methods

that work.

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Rule Education Trust client care and service information is set out below.

Whatever services you are receiving, our staff must:

 

• Treat you fairly, respectfully and without discrimination.

• Keep you informed about the services we offer and the details of our programmes, empowering you to make a well-informed decision.

• Deliver services competently and in line with our programmes and in a manner that has regard for your dignity, privacy, independence and needs.

• Discuss with you your objectives and how they are best achieved through our programmes.

• Use clear, honest and polite communication including when tutoring and coaching.

• Keep you advised of agreed appointments and arrangements made on your behalf.

• Protect your information privacy and ensure appropriate confidentiality.

• If you have any concerns, you can make a complaint, and we will deal with it promptly and fairly.

• Review our website or contact us if you have any questions.